Sr. ServiceNow Engineer

Senior ServiceNow Engineer.

About the Company

We are an institutional investment management firm that partners with leading organizations to design, develop, and manage customized, risk-controlled investment strategies across fixed income, equities, and derivatives. We help institutional investors navigate complex challenges and changing markets through disciplined risk management. Our collaborative culture supports personal and professional growth, with opportunities to learn from experienced colleagues and contribute meaningful work from the outset. We seek individuals with strong quantitative and analytical skills, intellectual curiosity, and a collaborative mindset.

Responsibilities

The Senior ServiceNow Engineer is a senior member of the ServiceNow Engineering team, helping shape platform strategy and deliver new capabilities across ITSM, ITOM, HRSD, DevOps, automation, and AI. This role partners with business stakeholders and IT leadership to translate requirements into effective solutions and deliver a reliable, intuitive platform experience across the firm.

Working closely with fellow developers and implementation partners, this individual establishes platform standards and drives shared outcomes.

• Serve as the primary liaison between business stakeholders and the ServiceNow Engineering team, translating requirements into solutions across ITSM, ITOM, HRSD, DevOps, and other key modules.
• Support daily platform operations by monitoring health and coordinating remediation to maintain the stability and reliability of enterprise services.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives, providing technical estimates and design input.
• Manage change requests and coordinate deployments across development, test, and production environments, maintaining established change-control practices.
• Partner with implementation vendors to ensure delivered work meets ServiceNow best practices and internal configuration standards.
• Establish and reinforce development standards across business units, providing peer guidance to promote platform consistency and supportability.
• Administer ServiceNow instances, including planning and executing upgrades and patches, managing support cases, conducting code reviews, and reviewing update sets before production deployment.
• Apply automation and AI-enabled capabilities to improve configuration, development, and support processes, with human review of every change intended for production.
• Collaborate with application management, end-user support, and cybersecurity teams on shared services, integrations, and security controls.

Qualifications

• Bachelor's degree in computer science, information systems, or a related field, or equivalent experience.
• At least four years of experience working with the ServiceNow platform.
• Experience across ITSM, ITOM, ITAM, HRSD, and DevOps modules.
• Experience implementing ServiceNow modules.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience developing ServiceNow portals.
• Experience troubleshooting release deployments and system configurations using ServiceNow diagnostic tools, system logs, and performance analytics.
• Proficiency in JavaScript, ServiceNow Glide objects, AngularJS, Bootstrap, and CSS.
• Experience translating business requirements into functional and technical specifications for platform configuration, workflow automation, and integrations.
• Excellent written and verbal communication skills, including the ability to explain technical concepts clearly to technical and nontechnical audiences.