Service and Support Technician - Warehouse Automation

Overview

Join an established, growing provider of warehouse logistics and e-commerce automation systems serving customers across the United States and Canada.

This St. Louis-based role combines office-based remote technical support with hands-on service at customer facilities.

Responsibilities

• Provide technical support by phone, remote desktop, and on-site service.
• Troubleshoot electrical, mechanical, controls, and software issues to minimize customer downtime.
• Perform preventive maintenance, repairs, and installation support.
• Document service visits, troubleshooting solutions, follow-up actions, and billable time.
• Train customer warehouse teams on system operation.
• Identify replacement parts and help develop spare-parts lists.
• Assist engineers with system assembly, wiring, and installation.
• Learn the company’s warehouse control software and system design practices.
• Cross-train with mechanical, electrical, and project teams, including developing PLC and controls skills.
• Help improve technical support procedures and preventive maintenance reporting.
• Develop the ability to assist with service quotes, scheduling, support approvals, and billing within six months.
• Participate in after-hours and weekend remote support coverage as needed.

Success in This Role

• Resolve issues promptly, build strong customer relationships, and complete service work on time and within budget.
• Maintain at least 85% billable utilization.
• Meet service profitability targets.
• Contribute practical improvements to service processes.

Requirements

• Minimum two-year technical school degree.
• Two to four years of service technician experience.
• PLC programming experience; Allen-Bradley preferred.
• Familiarity with HMI programming.
• General networking knowledge, including LANs, VLANs, IP addressing, and VPN support.
• Understanding of electrical circuits and industrial devices, including relay logic, variable-frequency drives, photocells, proximity switches, sensors, motor disconnects, and single- and three-phase power.
• Familiarity with pneumatics and conveyor terminology.
• Strong communication, customer service, and interpersonal skills.
• Ability to work independently, prioritize issues, and document solutions clearly.
• Professional, customer-focused approach and a commitment to continuous learning.

Preferred Qualifications

• Experience with material handling or e-commerce automation equipment, including conveyors, scales, barcode readers, printers, and packaging equipment.
• Spanish language skills.

Work Environment and Travel

• St. Louis-based role combining office work and customer-site service.
• Approximately 30–40% overnight travel, with trip lengths varying by assignment.
• After-hours and weekend on-call support as needed.